Lanier Technical College

Authenticators 3

• Set up Microsoft Authenticator (Chromebook)
• 2Fast Authenticator (Windows)
• New User Authenticator Set up

Banner 1

• Banner Registration Help

Blackboard 2

• Blackboard Login Issues
• Administrative Account Login

Canon Copier Usage 5

• How to login to a copier/register a copy card
• How to Print to the LTC Canon Copiers
• How to Scan on the LTC Canon Copiers
• How to Copy on the LTC Canon Copiers
• How to Fax on the LTC Canon Copiers - Employees ONLY

Cisco Jabber 3

• Basics of Cisco Jabber
• Cisco Jabber Video
• Reset Jabber

Cisco Phones 5

• Cisco Phone Overview
• Cisco 8845 Phone
• Cisco 8945 Phone
• Cisco 9951 Phone
• Cisco 8961 Phone

Clear Cache 1

• Clear Cache

DegreeWorks 1

• Student Program

Dual Enrollment 1

• Orientation

CyberSecurity 1

• CyberSecurity

Employees 3

• Employees - LTC Intranet Overview
• Working Remotely
• Bit Locker and removable Drives

Employee Email 10

• Email Encryption
• Sending Encrypted Email
• Reading Encrypted Email for LTC Employees
• Reading Encrypted Email for those not using LTC Email
• Email Subject Labels and Headers

View all 10

Help Desk 2

• How to Access the Help Desk
• Unable to install software, check to see if running in S-Mode

LTC eAlert 4

• LTC eAlert Overview
• LTC eAlert: How to review and update your information
• LTC eAlert: How to login to LTC eAlert
• LTC eAlert: How to opt-out from receiving LTC eAlert communications

LTC VPN 1

• Basic Principles of LTC VPN

Microsoft Office 0

Microsoft Surface Book 3 13

• Microsoft Surface Book 3 Overview
• MS Surface Book 3 - One Drive Setup
• MS Surface Book 3 - Docking to Office Monitors
• MS Surface Book 3 - Monitor Use (USB/Cameras/Speakers)
• MS Surface Book 3 - Using VPN

View all 13

Microsoft Teams 1

• Basic Principles of Microsoft Teams

One Drive Using VDI 1

• One Drive using VDI.

Office 1

• How to install OFFICE365

Okta 3

• HOWTO - Login to Okta
• HOW TO - Setting additional factors for Okta after initial login
• Initial Set up OKTA

OneDrive 8

• Basic Principles of OneDrive
• Setting up One Drive on an LTC employee computer
• Restoring deleted or previous versions of a file from One Drive
• One Drive Status Icons and Their Meanings
• Checking if One Drive is Working

View all 8

Printing 1

• Printing in color

Projectors 3

• Dawson RM112 - RM116
• New Projector Instructions and Troubleshooting
• Barrow Projector

Remind 101 for Employees 11

• HOWTO - Sign up for Remind
• Basic Principles of Remind (Instructor)
• HOWTO- Send a message
• HOWTO -Get the Remind App
• HOWTO- Set Up and Make a voice call

View all 11

Remind 101 for Students 4

• HOWTO - Sign up for Remind (Student)
• Basic Principles of Remind (Student)
• HOWTO- See if Instructors are using Remind
• HOWTO- Leave a Class

Respondus Lockdown Browser 2

• Respondus Lockdown Browser
• Respondus Lockdown Browser Help

Senso 1

• Senso

S Mode 1

• Remove S Mode

Student Email 3

• Where do I access student email?
• Why don't I see all of my emails?
• How do I get my student email on my Mobile device?

Student Login Info 7

• New Students - Login HOWTO
• Important info for Students
• Student Password Info
• Laker Login
• Password Help - Blackboard / BannerWeb / Campus Computer/ Student Email

View all 7

Student Printing 5

• Student Printing Overview
• Student Printing - What is my printing balance?
• Student Printing - Adding funds to your printing balance
• Student Printing - Refunds and your printing balance
• Student Printing - Printing Tips

Troubleshooting/Self-Service 2

• Out of Country Travel and Lanier Tech for LTC Students
• Software Center

Virtual Desktops 1

• Virtual Desktops at LTC

Web Browser 2

• Switching to Microsoft Edge Browser (current computer)
• How to go incognito/private in Chrome, Edge, Firefox, and Safari

WebEx 8

• Basic Principles of Webex
• Webex 101 - Intro to Webex
• Webex 201 - Hosting Part 1
• Webex 202 - Hosting Part 2
• Webex 203 - Advanced Hosting

View all 8

WebEx Calling (LTC phone System) 21

• Listen to Voicemail
• Logging in for the First Time (WebEx Calling )
• Make a phone call using WebEx Calling
• Set up Pin and VoiceMail
• Chat using WebEx App

View all 21

FAQ 10

• How to Clear or Refresh Your Web Browser Cache
• Student Access to Office 365
• Do students need to purchase Office 365?
• Pay / View Registration Fees
• How do I view my grades?

View all 10

FAQ 7

• How do I apply for Financial Aid?
• Is there an income limit for HOPE assistance?
• Accessing Financial Aid via BannerWeb
• What is the Title IV School Code for Lanier Technical College?
• Do I need to reapply for financial aid each year?

View all 7

FAQ - ESL 12

• How much do ESL classes cost?
• Is registration necessary to begin classes?
• What happens at registration?
• How long does registration take?
• Should I study for the assessment?

View all 12

FAQ - GED 23

• How much do GED preparation classes and assessments cost?
• Is an orientation necessary in order to take the GED® Test?
• How soon can I take the actual GED® test?
• Is the GED® accepted just like a diploma across the nation?
• Can I test at one location and study at another?

View all 23

FAQ 3

• Do you have daycare for registration or classes?
• There are many groups in the community offering Adult Education classes, how do I know which groups are legitimate?
• If I would like to volunteer, how do I go about letting Lanier Technical College know?

FAQ 4

• Can I renew books online?
• How can I ask a reference question online?
• How do I request a book from the Lanier Tech Online Book Catalog?
• How do I get the current password for GALILEO?

FAQ 12

• Quick Reference Guide
• Who qualifies for Dual Enrollment?
• How to Log in
• What courses can Dual Enrollment students take?
• Which admissions exam scores are accepted by Lanier Tech?

View all 12

FAQ 3

• How to Access LTC LIVE - Collaborate
• Why do I get a spinning purple wheel when trying to access Collaborate in Chrome?
• Collaborate - Things to Try

Student Bb Issues 8

• Blackboard - How to get help
• Blackboard Student App Directions
• Blackboard Recommended Browsers
• I am getting disconnected from exams, what can I do?
• Blackboard Tests – Tips for Success!

View all 8

Bb New Instructor Training 0

Blackboard Instructors 5

• Recycle Course (Empty Course) After Term Starts
• Add Bb Attendance Dates
• How to Submit No Shows in Blackboard
• Remove Preview User from Grade Center
• Turnitin Support Link

WebEx Token Expired 1

• WebEx Token Expired