- We recommend using Google Chrome* in the first instance and then Mozilla Firefox.
- Visit the Browser Checker to make sure your browser is supported
- A full list of supported browsers and operating systems is available: Browser Support
Make Sure the Bowser is Up-to-date
Try the Other Browser
If you experience problems with Collaborate while using Chrome, try Firefox. If you experience problems with Firefox, try Chrome.
Enable Third Party Cookies
Ensure that your web browser is allowing third-party cookies, these guides explain how:
Try an Incognito Window
The next step is to try using the session in a private or incognito window. This resets certain settings and can be an effective way to work around some configuration issues.
Clear the Browser Cache
If that does not help the next step is to try clearing your browser cache. How to clear browser cache on Windows and on a Mac for different browsers.