Lanier Technical College
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Technology HelpCenter
Authenticators
3
Set up Microsoft Authenticator (Chromebook)
2Fast Authenticator (Windows)
New User Authenticator Set up
Banner
1
Banner Registration Help
Blackboard
1
Administrative Account Login
Canon Copier Usage
5
How to login to a copier/register a copy card
How to Print to the LTC Canon Copiers
How to Scan on the LTC Canon Copiers
How to Copy on the LTC Canon Copiers
How to Fax on the LTC Canon Copiers - Employees ONLY
Cisco Jabber
3
Basics of Cisco Jabber
Cisco Jabber Video
Reset Jabber
Cisco Phones
4
Cisco Phone Overview
Cisco 8845 Phone
Cisco 9951 Phone
Cisco 8961 Phone
Clear Cache
1
Clear Cache
DegreeWorks
1
Student Program
Dual Enrollment
1
Orientation
CyberSecurity
1
CyberSecurity
Employees
3
Employees - LTC Intranet Overview
Working Remotely
Bit Locker and removable Drives
Employee Email
10
Email Encryption
Sending Encrypted Email
Reading Encrypted Email for LTC Employees
Reading Encrypted Email for those not using LTC Email
Email Subject Labels and Headers
View all 10
Help Desk
2
How to Access the Help Desk
Unable to install software, check to see if running in S-Mode
LTC eAlert
4
LTC eAlert Overview
LTC eAlert: How to review and update your information
LTC eAlert: How to login to LTC eAlert
LTC eAlert: How to opt-out from receiving LTC eAlert communications
LTC VPN
1
Basic Principles of LTC VPN
Microsoft Surface Book 3
13
Microsoft Surface Book 3 Overview
MS Surface Book 3 - One Drive Setup
MS Surface Book 3 - Docking to Office Monitors
MS Surface Book 3 - Monitor Use (USB/Cameras/Speakers)
MS Surface Book 3 - Using VPN
View all 13
Microsoft Teams
1
Basic Principles of Microsoft Teams
One Drive Using VDI
1
One Drive using VDI.
Office
1
How to install OFFICE365
Okta
3
HOWTO - Login to Okta
HOW TO - Setting additional factors for Okta after initial login
Initial Set up OKTA
OneDrive
8
Basic Principles of OneDrive
Setting up One Drive on an LTC employee computer
Restoring deleted or previous versions of a file from One Drive
One Drive Status Icons and Their Meanings
Checking if One Drive is Working
View all 8
Printing
1
Printing in color
Projectors
3
Dawson RM112 - RM116
New Projector Instructions and Troubleshooting
Barrow Projector
Remind 101 for Employees
11
HOWTO - Sign up for Remind
Basic Principles of Remind (Instructor)
HOWTO- Send a message
HOWTO -Get the Remind App
HOWTO- Set Up and Make a voice call
View all 11
Remind 101 for Students
4
HOWTO - Sign up for Remind (Student)
Basic Principles of Remind (Student)
HOWTO- See if Instructors are using Remind
HOWTO- Leave a Class
Respondus Lockdown Browser
2
Respondus Lockdown Browser
Respondus Lockdown Browser Help
Senso
1
Senso
S Mode
1
Remove S Mode
Student Email
3
Where do I access student email?
Why don't I see all of my emails?
How do I get my student email on my Mobile device?
Student Login Info
7
New Students - Login HOWTO
Important info for Students
Student Password Info
Laker Login
Password Help - Blackboard / BannerWeb / Campus Computer/ Student Email
View all 7
Student Printing
5
Student Printing Overview
Student Printing - What is my printing balance?
Student Printing - Adding funds to your printing balance
Student Printing - Refunds and your printing balance
Student Printing - Printing Tips
Troubleshooting/Self-Service
2
Out of Country Travel and Lanier Tech for LTC Students
Software Center
Virtual Desktops
1
Virtual Desktops at LTC
Web Browser
2
Switching to Microsoft Edge Browser (current computer)
How to go incognito/private in Chrome, Edge, Firefox, and Safari
WebEx
8
Basic Principles of Webex
Webex 101 - Intro to Webex
Webex 201 - Hosting Part 1
Webex 202 - Hosting Part 2
Webex 203 - Advanced Hosting
View all 8
WebEx Calling (LTC phone System)
21
Listen to Voicemail
Logging in for the First Time (WebEx Calling )
Make a phone call using WebEx Calling
Set up Pin and VoiceMail
Chat using WebEx App
View all 21
