If you believe your BankMobile account may be compromised, follow the steps below immediately to protect your information and secure your account.


⚠️ 1. Be Aware of Suspicious Messages

  • BankMobile or Lanier Technical College will never contact you by email or text asking for:
    • Personal information
    • One-time passcodes
  • If you receive such a message—especially if you did not request it:
    • Do not respond
    • Do not click any links
    • Forward the message to: helpdesk@laniertech.edu
  • These messages are likely phishing attempts

? 2. Try Accessing Your Account

  • Visit: www.vibeaccount.com
  • Attempt to log in to your account

If you are able to log in:

  • ✅ Review your refund preference to ensure it has not been changed
  • ✅ Immediately update your password to secure your account

? 3. Reset Your Password (If Unable to Log In)

  • Use the "Forgot Password" or password reset option on the login page

If you do not receive the password reset email:

  • This may indicate your account email address has been changed
  • Your account could be compromised

? 4. Contact the Compromised Account Team

If you’re unable to access your account:

  • Call the BankMobile Compromised Account Team at 855-398-9443

⚠️ Note: Call volume may be higher than usual and wait times may be extended.

✅ Summary

Act quickly if you suspect unauthorized activity:

  • Stay alert for phishing attempts
  • Attempt to log in and secure your account
  • Reset your password if needed
  • Contact BankMobile immediately if access is blocked
  • Forward suspicious emails to helpdesk@laniertech.edu